ICT Express Ltd Case Study

Client: ICT Express Ltd

Location: Tamworth, Birmingham

Industry: Logistics

Established: 1997

Founded as a family-operated logistics provider, ICT Express Ltd has spent over two decades delivering tailored, cost-effective transport solutions to businesses across the UK. Strategically located near the M6 and M42 motorways, their Tamworth headquarters gives them unparalleled connectivity and reach. The company remains proudly independent, guaranteeing neutrality and personal service to every client.

Business Growth and Development

Since its inception in 1997, ICT Express Ltd has grown steadily, building a strong reputation within the logistics industry. Its customer-first approach, combined with a high standard of operational reliability, has secured the trust of clients that have remained with them since their early days.

Their services now encompass everything from ad hoc project logistics to full-scale contract distribution, making them a true one-stop solution for integrated logistics.

The Challenge

Operating a busy logistics hub meant staff often worked long shifts under time-sensitive conditions. However, the company lacked a high-quality coffee or refreshment solution on-site, something increasingly expected in modern workplaces.

With employee wellbeing in mind, ICT Express Ltd partnered with Roundstone Vending to enhance the work environment and provide team members with an accessible, reliable drinks solution.

The Roundstone Solution

Roundstone Vending worked closely with ICT Express to assess their needs and recommended a tailored coffee and water solution that offered:

• Quick access to high-quality drinks

• Reliable service and simple operation

• A variety of hot beverage choices to suit all preferences

The new setup has made a noticeable difference to daily life at the site, offering a much-needed refreshment boost for busy team members without interrupting productivity.

What Sets ICT Express Apart

• Truly independent logistics provider with no third-party forwarding interests

• A strong foundation in ethics, honesty, efficiency and trust

• Flexible, client-led logistics solutions designed around the needs of each business

• Long-standing customer relationships, built on consistency and integrity

Culture, People & Sustainability

Although logistics is often associated with fast turnarounds and demanding schedules, ICT Express maintains a positive workplace culture by listening to its team and creating an environment where people feel supported and valued.

While specific sustainability schemes are not yet formalised, the company:

• Strives for efficient route planning to reduce fuel use

• Is actively exploring ways to minimise environmental impact in operations

• Embraces practical workplace initiatives, such as eco-friendly coffee solutions from Roundstone

Innovation in Practice

ICT Express has continually evolved its systems to meet modern logistics demands. The adoption of high-quality drinks and water services on site reflects their broader commitment to investing in team wellbeing, comfort, and retention.

This investment is part of a larger trend in enhancing staff satisfaction, even in traditionally industrial settings, helping the business remain competitive in a crowded marketplace.

Measurable Impact & Outcomes

Following the installation:

• Staff have responded very positively to the new refreshment offering

• The coffee solution has contributed to higher morale and engagement

• The system has been easy to manage, requiring minimal support while delivering maximum value

Final Thoughts

ICT Express Ltd continues to demonstrate that integrity, independence, and people-first thinking can deliver powerful results, even in high-pressure industries like logistics.

Partnering with Roundstone Vending has helped reinforce that ethos, ensuring their dedicated team has access to great coffee and hydration throughout the day, because even the most fast-moving logistics network runs best when people are energised and appreciated.